Patient Reminder

After tooth extraction or surgery:

* After surgery or tooth extraction, a sterile gauze pad is placed on the wound for 10-15 minutes; this helps to stop the bleeding and cause a blood clot.

* After the surgery, an ice bag is placed on the face, preventing swelling and helping to stop bleeding.

* Avoid heavy physical exertion for a few days if possible.

* Don't eat for a couple of hours, avoid hot meals the same day, and prefer a softer meal for the next few days.

* Smokers should avoid smoking for a few days as smoking prevents blood clotting and wound healing.

* Your mouth should not be rinsed - a protective blood clot may emerge from the wound during rinsing. Rinsing the wound with chlorhexidine-containing mouthwash is recommended from the second day after surgery or tooth extraction.

* After the anesthesia, the wound may hurt. Analgesics should be used as needed, but not on an empty stomach. Aspirin, which thins the blood and prevents the blood from clotting, should be avoided.

* Do not make moist, warm compresses, they cause swelling.

* Swelling may occur, mostly on the second or third day after surgery.

Processing of personal data

The patient has the right to obtain copies and extracts of their medical records. The copy shall be issued on the basis of a written statement by the patient. The application must include the patient's full name and personal identification code. A copy will be delivered to the patient's email address at the reception or, if desired, in encrypted form. If the patient wishes to identify someone else as the recipient of the encrypted document, the application must include the name, personal identification code and email address of the person to whom the encrypted document will be sent. If the patient does not know that person's personal identification code, we will send the document, unencrypted or encrypted, to the patient's own email address, with the patient's written consent. X-rays are recorded on a CD.

Privacy Policy

IDent OÜ has a duty to protect the privacy of its patients and to ensure secure and lawful data processing. The personal data processing principles applicable at Kaarli Hambapolikliinik OÜ apply when the patient has requested or has already used the treatment services provided by IDent OÜ. All applicable principles are in accordance with the legislation of the Republic of Estonia and the European Union.

1. Definitions

1.1 Patient - a physical person who has used or has requested to use the treatment services provided by IDent OÜ.

1.2 "Personal Data" - means any information relating to an identified natural person, directly or indirectly.

1.3 "Processing of Personal Data" - Any kind of processing with personal data(including collecting, documenting, organizing, structuring, storing, adapting and modifying, making, reading, using, transmitting, distributing or otherwise making available, combining, deleting, destruction).

1.4. Health data - Personal data relating to the physical and mental health of an individual, including information about the provision of healthcare to him or her, which provides information about his or her state of health.

1.5 IDent OÜ (IDent)

2. General provisions

2.1 IDent shall take legal, physical, IT and organizational measures to ensure the secure processing of personal data.

2.2 iDent may use authorized processors. Authorized processors apply the same principles to the processing of personal data as IDent.

3. Categories of personal data

The personal information we collect from the patient and from the records is as follows:

3.1 Patient Identifying Information - Patient Name; personal identification number.

3.2 Patient Contact Information - Mobile; home phone; residential address; email.

3.3 Patient health insurance data - validity of health insurance at the Estonian Health Insurance Fund.

3.4 Patient health records - Personal data relating to the physical and mental health of an individual, including information regarding the provision of healthcare to the individual, which provides information about his or her state of health. Patient health information can be obtained from the patient himself (including the representative) as well as E-health.

3.5 Patient financial information - regular income and monthly obligations (eg monthly payments on loans and leases; used credit card and overdraft limit).

3.6 Patient's field of activity, workplace - field of activity of the patient (eg entrepreneur, specialist / official, service provider) and workplace (eg name of company and position).

4. Purposes and bases for processing personal data

The processing of personal data in IDent is carried out for the following purposes and on the basis of:

4.1 To provide dental services - to prevent and cure people's oral and dental diseases.

4.2 Provide hire purchase upon patient request. Patients only disclose financial information about themselves (including occupation and workplace) upon request. The obligation to process data stems from the Law on Creditors and Credit Intermediaries.

4.3 To conduct patient satisfaction surveys with the prior consent of the patient.

5. Transmission of personal data

IDent has the right or obligation to provide the patient's personally identifiable information and contact information:

5.1 For companies with whom IDent offers hire purchase. The obligation to transfer is governed by the Law on Creditors and Credit Intermediaries and by contracts.

5.2 Companies that provide credit management services. Data will only be transmitted if the patient has an outstanding financial obligation to IDent. The right to transfer data stems from the Law of Obligations Act.

5.3 To companies and public authorities if the obligation to provide data is required by law.

6. Communication of health data

IDent has the right or obligation to forward patient health records to the following authorities / companies:

6.1 Health Information System (E-Health). The details of the visit will be forwarded. The obligation to transmit arises from the Health Services Organization Act.

6.2 Estonian Health Insurance Fund. Visit information is provided if the Estonian Health Insurance Fund pays for the dental service. The obligation to transfer arises from the Health Insurance Act and the agreements between IDent and the Estonian Health Insurance Fund.

6.3 Other medical institutions (including dental laboratories). The health data necessary to provide the patient with medical treatment or prosthetic work shall be provided.

6.4 To companies and public authorities if the obligation to provide data is required by law.

7. Disclosure of personal data

Personal data collected by IDent will be disclosed if:

7.1 the patient or his / her legal representative requests it.

7.2 the obligation to disclose is required by law.

8. Data Retention

8.1 IDent will maintain the health records of patients for 110 years after the patient's birth. The obligation stems from the Regulation “Conditions and Procedures for Documenting Health Care Services and Maintaining These Documents”.

9. Patient rights

9.1 Access your personal information (including printouts and copies of your personal information).

9.2 To request the correction of personal data about you if the data is incorrect or inaccurate.

9.3 Request the deletion of your personal data, if permitted by law.

9.4 Withdraw your consent to participate in the Patient Satisfaction Survey.

9.5 Complaint to the Data Protection Inspectorate ( Väike-America 19, 10129 Tallinn) if a patient finds that the processing of personal data is not in compliance with applicable law and is invading his or her privacy.


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